Seth Godin took a picture of a handmade sign that a Home Depot employee had created in order to avoid having to cut people’s lumber to length for them. The A-list blogger pointed out the travesty of customer service, but missed a much bigger story. The sign that read…

“Attn. Customers:

Saw Not

Working”

…had no spelling mistakes and the penmanship was outstanding. This is a good news story.